After one year of effectively positioning itself within the country’s digital bank realm, GoTyme Bank is spotlighting the value of personal connection amid the digitalization of banking services. They want to highlight the irreplaceable value of the human touch. Despite GoTyme Bank’s digital nature, customer service remains the most significant touchpoint in building meaningful relationships with their clients.

The crossover between digital technology and human touchpoints

With over 900 GoTyme Bank ambassadors nationwide, GoTyme is ready to assist customers in opening their accounts via GoTyme Bank kiosks in various areas. Customers may also call, chat, or email their human personal bankers, who are available 24/7.

Personal connection and facilitating efficient customer service

GoTyme Bank ensures that one personal banker will deal with a customer’s concern. This personal banker will respond to a chat in one minute, pick up a call in two minutes, or answer emails or messages on social media within three hours. GoTyme Bank promises no chatbots or call menus, and customers get to speak directly to a human.

“The more digital the world becomes, the more human a bank needs to be”

This new GoTyme campaign hopes to embody the brand’s commitment to being a human digital bank. They also launched a two-minute short film entitled The Lonely Bot, which highlights the necessity for human connection amidst a world of rapid technological advancement. And get this: the movie will be streamed online and screened in Robinsons Movieworld branches nationwide!

You can watch The Lonely Bot on GoTyme Bank’s Facebook, Instagram, and YouTube accounts. 

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