A Ranking of Local Couriers
By Therese Aseoche
We all have our courier of choice when sending or receiving parcels to people around the Philippines, and each service provider has its own set of strengths and weaknesses. There is no courier in existence that is trusted by all, but here is 8List.ph’s own ranking* of 8 of the most commonly used local couriers by Filipinos:
*Opinions are based on the experiences of the 8List.ph team and do not necessarily reflect the opinions of the community.
When it comes to price, Zoom is one of the most affordable options out there. However, their delayed shipments and horrible customer service has us positioning them as possibly the most unreliable courier we have locally. All you need to do is check the comments section of all their posts to understand why.
Fastrack has the cheapest rates out of all couriers, but reviews are rather mixed. They have more negative reviews than good ones due to delayed to no pick-ups, packages becoming lost, and the unresponsive customer service. They also don’t do provincial pick-ups.
With a 1.6 out of 5 rating in Google Reviews, you’re better off choosing other, more reliable couriers, or proceeding with caution.
Like Fastrack, DPX has a number of mixed reviews. Its upsides include cheap rates starting at PHP 40 for a small parcel and consistent updates on their Facebook page regarding resigned or dismissed employees, but its downsides include non-pickup and delayed shipments of packages and unresponsive customer service. However, when they do arrive to pick-up your packages, they will almost always deliver (within just a few days, if you’re lucky).
Compared to other local couriers, ABest sits along the likes of JRS Express, LBC, and Xend with regards to price range. Their promised delivery time can take anywhere between 3 to 5 days. ABest also has plenty of brick-and-mortar branches you can go to when you want to ship documents and items. So if you worry about no shows when it comes to pick-ups, you can always go to a branch near you.
Again, there are mixed reviews on this one. They can provide excellent service to some customers, but they will also inconvenience others with delays in shipments. They are, however, a good affordable option when delivering documents with fees as low as PHP 50.