Netizens React to J&T Express’ Viral Video of Staff Mishandling Packages
Jun 25, 2020 • Ina Louise Manto
Let’s be real. This period of quarantine completely exposed two types of people: (1) online shoppers and (2) online sellers. You’ve probably disguised your online shopping as a form of self-care (we understand, no judgment here) and have collected multiple packages these past months. Or maybe you’ve started doing different side hustles to make extra income during these uncertain times.
One concern that sellers and buyers have in common is shipping. You have to find a courier service that has affordable pricing and most importantly, one that can deliver your parcels in no time without any damage. But recently, a local courier went viral over a video and Pinoy netizens aren’t having any of it.
What happened?
J&T ano na 😭 pic.twitter.com/B9cRDoacAc
— Bangtan Pile 💜 ⁷ (@BangtanPile_) June 22, 2020
On June 22, a video of what appears to be operations in a J&T warehouse was shared on Twitter and it instantly became viral. Shown in the video was a group of employees throwing parcels into a delivery truck and it’s… painful to watch TBH. Pure horror, even. They were throwing packages around like they were just playing basketball. They weren’t wearing their uniforms. And most importantly, they weren’t wearing any protective gear, which is alarming, especially at a time where we’re battling against a pandemic. Restrictions may have eased but that doesn’t mean that we would stop following practices that would keep us safe.
The viral video obviously received flak from netizens. Just imagine the horror when you open a package you’ve patiently waited for only to find out that they’re damaged. Sellers raised their concerns too, as this handling defeats the purpose of having their goods well-packed and secure when being shipped out. What if the goods they’re selling are fragile? When packages are damaged, customers are likely to refrain from buying from them again. Of course, Pinoy netizens wouldn’t let this pass without sharing their two cents:
The worry
me waiting also me
for my items after i saw the
to be delivered viral video of
J&T Express pic.twitter.com/3LK73huoqe— J E A N N Y (@maliiiit) June 23, 2020
When you finally give in to checking out the items that have been camping in your cart for weeks, only to get really concerned after seeing a viral video… because same. Do you have packages on the way too? Better cross your fingers and pray that they arrive safely and without dents.
From sellers
This is the reason why i don’t choose J&T express to handle my parcels. Even though they offer a great price for shipping parcels, the quality of their service is way off. https://t.co/fxdHc6EWP1
— aster ⟭⟬ (@IgtanlocGeah) June 23, 2020
It seems like mishandled packages have been an issue with the courier. Some shops have also announced that they will be shifting to a different courier to avoid the risk of having their products damaged:
[NOTICE]
We will no longer use J&T express as our courier. We will send emails to those buyers who chose their service before the shipment start. It is for the security and safety of our items/parcels. We still have Abest as our cheapest delivery service. Thank you! https://t.co/RLqiiehgiH
— BATCH 2 PH GO! (@motgPh) June 23, 2020
This combination calls for a disaster
Matteo Guidicelli recently received flak from the gaming community because of his triggering PS4 unboxing video. As of this writing, the video has over a million views with 60,000 dislikes. It hurt every time the boxed ripped and it seems like he still has a lot to learn if he wishes to continue making this type of content on his channel. But imagine this: him working at J&T. Que horror!
How you prepare orders VS how they’re handled
*Cries of sellers can be heard in the background*
Parcels on the way
Im ready to see my wired eaphones become wireless realquick ❤ thank you in advance J&T express pic.twitter.com/OXWziRkggR
— Chime #JUNKTERRORBILL (@imerthehealing) June 23, 2020
People who bought fragile items must be feeling very uncomfortable right now.
Lipad parcel mo ihh… 🙃🤦🏼♂️
Only at J&T Express pic.twitter.com/YWwLgQAfy6
— DUBUDUBUDAPDAP (@tokwat_dubu) June 23, 2020
This looks like a different case but how did that parcel end up on the roof? Did they forget to double-check? Oh, to be a parcel enjoying the breeze and sunbathing on the roof of a truck.
Employees are being sanctioned
On a Facebook post, J&T Express Philippines shared that the workers in the video have been identified and are being sanctioned. This must’ve been a nightmare for everyone in the company.
In an interview, the courier company’s branding manager shared that the mishandling of packages shown in the video is a ground for termination. He also stated that the video might’ve been staged as it doesn’t show the actual protocols they follow in warehouses. According to him, workers are required to wear protective equipment and are screened before entry into the premises. Also, packages aren’t supposed to be on the ground.
The company then shared this video showing their normal operations to give assurance to customers. As seen in the video, employees are wearing their proper uniforms and protective gear. Most importantly, packages are handled with care, unlike the viral video.
But there could’ve been more to this
While it’s commendable that J&T dealt with the situation immediately, it might’ve been avoided if they provided adequate training and supervision on their employees. Some netizens have speculated on the employees’ working conditions:
They’re probably paid peanuts, work in shit environments and shit hours, are not given training to handle items or at least the owners don’t care how items are handled. ‘Wag sa manggagawa ibato ang sisi. If the owners cared about good service they would take care of their people. https://t.co/nAcYs7unEh
— Nicky 🌈 #JunkTerrorBill #SulongWagPatinag (@nickyhcastillo) June 23, 2020
Stop praising a company for throwing its employees under the bus who most likely had to do what they did because of quotas and deadlines set by the company itself 😭 https://t.co/rkFDYniLp3
— ++ (@AtomSiraullo) June 23, 2020
What are your thoughts regarding this issue? Share with us below!
